Chiffon Degrade -Blue Pink

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We reserve the right to send back any product with visible signs of wear.

To start a return, you can contact us at misk@misk-us.com. Please note that returns will need to be sent to the following address:

5900 Sugarloaf Pkwy, # TT47, Lawrenceville, 30043 GA, USA

US Customers: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. $10 USD will be deducted from your refund to cover the cost of shipping and restocking the merchandise. However, this fee is waived if you opt for an exchange or store credit.

International & Canada Customers: Please note that we are unable to provide return shipping labels for international returns. If your return is accepted, ensure that your return is securely packaged and send it to the address provided via your preferred courier. $5 USD will be deducted from your refund to cover the cost of restocking the merchandise. However, this fee is waived if you opt for an exchange or store credit.

You can always contact us for any return question at misk@misk-us.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like inner cloths, scarves or under-scarf, personal care goods (such as Perfumes or Perfume oils). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at misk@misk-us.com.